![]() ![]() Click on the “Return This Item” and select a reason for the return.To request a refund, go to Purchase History, go to your order and click More Actions.If you paid via credit card, you may have to wait up to 30 days before you get a refund (depending on your card provider).Īs mentioned, if the seller declines your cancelation request, you’ll have to wait until you’ve received the item before you request a return or a refund. If you paid via PayPal, it takes three to five business days before you receive your refund. If the seller agrees to cancel the order, they have 10 days to send you a refund of your payment. Once you’ve submitted a request to cancel your eBay order, wait for the seller’s decision on your cancellation request. Once you’ve offered an explanation, click the send button.A text box will appear so you can use this space to tell the seller why you want to cancel.Select “Request to cancel this order” on the list of topics, then click the Contact Seller button.Select More Actions and click on Contact Seller.Go to your Purchase History and find the order you want to cancel.Otherwise, you’re free to cancel an order as long as you contact the seller first. You can’t cancel an order if the seller has already shipped the order or if the seller filed an unpaid item case against you. If more than an hour has passed since you placed the order and you decided to cancel it, the cancellation requires the seller’s approval. If you’re unable to cancel the order, request for refund once you receive the item. If eBay approves your cancelation, they’ll send you an email notification. Once you click Submit, eBay will send a cancellation request to a seller, confirming if that they haven’t sent the order.Select the More Actions dropdown menu and click Cancel This Order.Once you’re in the Purchase history, find the order you want to cancel.Sign in to your eBay account and go to your Purchase history, which you can find when you click the My eBay tab (located at the upper right side of your eBay web page).You can easily request a cancellation within an hour of your purchase - as long as the seller hasn’t sent in your order. Buyers have two options to cancel an eBay order: within an hour of buying or after an hour. There are two situations when it comes to canceling your eBay order as a buyer: canceling within an hour and canceling after an hour. If the seller has already shipped your order, cancellation is no longer possible. ![]() Are There Consequences with eBay Order Cancelations?Ĭanceling an order on eBay as a buyer - whether you’ve won an auction or purchased it via Buy It Now - requires you to get in touch with the seller and request them to cancel the purchase for you.Ī rule of thumb with eBay cancellations: let sellers know immediately.How to Cancel an eBay Order as a Seller.You can find more information in our Order cancellation policy. If the seller declines your cancellation request, or if they've already shipped your item, you'll need to wait until you receive the item and then start a return request. ![]() You won't be able to cancel an order if you've already reported that the item didn't arrive or if you've requested a return.
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